zzbd Privacy Policy
Your personal information is completely safe with us — this page clearly explains how zzbd collects, stores, and protects your data.
1 Introduction and Applicability
zzbd is a trusted online gaming and betting platform for players in Bangladesh. We place the highest importance on our users' privacy and are fully committed to protecting your personal information.
"Personal information" as used in this Policy means any information that can directly or indirectly identify you — such as your name, mobile number, email address, financial transaction details, and device information.
You must be at least 21 years old to use our platform. We verify age during the registration process.
2 What Information We Collect
zzbd may collect your information in various ways. We collect only the information necessary to provide our services. The different types of information are described in detail below:
2.1 Identity Information
Information you provide when creating an account:
- Full name and date of birth
- Email address and mobile number
- Residential address
- National ID or passport number (for identity verification)
2.2 Financial Information
Information required to process deposits and withdrawals:
- bKash, Nagad, or Rocket account number
- Transaction history and amounts
- Date and time of deposits and withdrawals
2.3 Technical and Device Information
Information collected automatically when you use our platform:
- IP address and geographic location
- Browser type and version
- Operating system and device information
- Session duration and click history
- Information from cookies and similar tracking technologies
2.4 Gaming Activity Information
Information collected to improve your gaming experience:
- Play history and preferred games
- Bet amounts and results
- Bonus and promotion activity
3 Purpose of Using Information
zzbd uses the information collected from you for the following legitimate purposes:
Account Management
We use your identity information to create, verify, and securely manage your account. This is the core foundation of our service delivery.
Processing Financial Transactions
Financial information is used to complete deposit and withdrawal processes via bKash, Nagad, and Rocket, and to ensure the security of transactions.
Fraud Prevention
Technical information is used to detect suspicious activity, prevent money laundering, and maintain the security of the platform.
Customer Support
Our 24/7 live chat and email support team uses the necessary information to effectively help you resolve your issues.
Service Improvement
Information is used to analyze user experience and continuously improve the gaming platform, payment system, and other services.
Bonuses and Promotions
Information is used to deliver relevant bonus offers, VIP rewards, and special promotions to you based on your gaming activity.
4 Sharing and Disclosure of Information
zzbd does not sell, rent, or otherwise transfer your personal information to third parties. However, we may share information in the following limited circumstances:
4.1 Trusted Service Providers
Information may be shared on a need-to-know basis solely for the purpose of processing specific transactions with trusted technology companies and payment processors that support the operation of our platform — such as bKash, Nagad, and Rocket. All such parties are bound by strict confidentiality agreements.
4.2 Legal Obligations
If disclosure of information is legally required to comply with applicable law, judicial orders, or government directives, we may share the necessary information with the relevant authorities.
4.3 Fraud and Crime Prevention
Relevant information may be shared with the relevant authorities for the purpose of preventing and investigating financial fraud, identity theft, or any other illegal activity.
4.4 Business Transfers
In the event of a company merger, acquisition, or asset sale, user information may be transferred. In such circumstances, we will notify you in advance and the new authority will also follow this privacy policy.
5 Data Security Measures
zzbd has implemented industry-standard technical and administrative measures to protect your personal information:
🔒 SSL Encryption
Our entire platform is protected by SSL (Secure Socket Layer) encryption technology. All data exchanged between you and our servers remains encrypted.
🛡️ Firewall and Access Control
Our servers are protected by advanced firewall security. Only authorized staff can access your information for specific, necessary purposes.
🔐 Password Hashing
Your password is not stored directly — it is transformed and stored through a strong cryptographic hash function.
📊 Regular Security Testing
Regular security audits and vulnerability tests are conducted on our systems. Quickly identifying and resolving any security risk is our top priority.
While we ensure the highest level of security measures, it is not possible to guarantee 100% security on the internet. Keep your account password private and do not share it with anyone.
6 Cookies and Tracking Technologies
zzbd uses cookies and similar tracking technologies to improve the functionality of our platform and to make your experience more personalized.
6.1 Essential Cookies
These cookies are essential for the basic operation of the platform — such as keeping your login session active, security verification, and saving language preferences. The platform will not function properly without them.
6.2 Functional Cookies
These cookies remember your preferences and settings, such as your preferred game category or interface settings. They make your next visit more convenient.
6.3 Analytical Cookies
These cookies are used to understand which parts of the platform are used most and to improve the quality of service. This information is collected completely anonymously.
You can disable cookies from your browser settings, but this may limit some functionality of the platform.
7 Data Retention Period
zzbd retains your personal information only for as long as necessary or legally required:
7.1 Active Accounts
While your account is active, we retain all your information and update it as needed. This is essential for service delivery.
7.2 Inactive or Closed Accounts
Even after an account is closed, certain information is retained for a defined period in accordance with legal and regulatory obligations. Once that period has passed, the information is securely deleted or anonymized.
7.3 Financial Transaction Records
Transaction records may be retained for an extended period for the purpose of preventing financial fraud and for audit purposes, as determined by applicable financial laws and regulations.
8 Your Rights
As a member of zzbd, you have the following rights regarding your personal information:
Right to Access
You can find out at any time what information we hold about you, why we hold it, and how we use it.
Right to Correction
If there is any incorrect or outdated information in your profile, you can request a correction at any time.
Right to Deletion
Where there is no legal obligation to retain it, you can request that your information be deleted. We will take action as quickly as possible.
Right to Restrict Processing
In certain circumstances, you can request that the processing of your information be restricted or suspended.
To exercise these rights, contact us at [email protected] or let our support team know via 24/7 live chat.
9 Protection of Minors
zzbd strictly prohibits anyone under the age of 21 from using the platform. We do not knowingly collect or process any information from minors.
9.1 Age Verification Process
During registration, we collect the necessary information for age verification. If it becomes known that any member is under the age of 21, their account will be closed immediately and the collected information will be deleted.
9.2 A Message to Parents
Parents are advised to use parental control tools to ensure the online safety of children and teenagers. If you suspect that a minor is using our platform, please contact us.
10 Policy Changes
zzbd may update this privacy policy from time to time. This policy may be revised due to service improvements, the addition of new features, or legal changes.
10.1 Notice of Changes
For significant changes, we will send a notification to your registered email address or display a clear notice on the platform. Minor changes will only be updated on this page.
10.2 Continued Use Equals Consent
If you continue to use the zzbd platform after a policy change, it will be considered that you have agreed to the updated policy. If you do not agree with the new policy, please request that your account be closed.
Date of last update to this policy: January 2026.
11 Contact Us
If you have any questions or concerns about this privacy policy, please contact us. The zzbd privacy team will carefully review each of your requests.
Email: [email protected]
Live Chat: 24/7 support available in Bengali
We generally respond to your requests within business days. For urgent matters, use live chat directly.
For more information:
Also read our Terms and Conditions and Responsible Gaming guidelines.
For any general questions, visit our FAQ page.